About Capacity

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Capacity helps teams do their best work.

Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work

We offer solutions for self-service, agent assist, and campaigns & workflows to over 1,900 companies to help automate their support.

AI Across Any Channel

Today, Capacity offers support over web, SMS, voice, email, social, Slack, MS Teams, helpdesk and more, powered by technology and talent from Denim Social, LumenVox and Textel. Visit www.capacity.com for more information.

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis.